Quality and Standards

Commitment to Excellence

A key function performed by NTH Solutions on behalf of North Tees and Hartlepool NHS Foundation Trust (NTHFT) is the auditing of Quality and Standards across the estate.

Our dedicated team carries out frequent audits in line with both local and national guidelines, including but not limited to:

  • Patient Led Assessment of the Care Environment (PLACE)
  • National Standards of Healthcare Cleanliness 2021 (NSoC)
  • Patient Experience / Satisfaction
  • Mattresses
  • National Guidance for NHS Car Parking Facilities
  • ISO 9001 Quality Management System
  • ISO 13485 Medical Devices

Advisory and Improvement Role

The team not only implements and promotes the highest levels of quality and compliance across the Trust, but also plays a crucial advisory role.

It identifies areas for improvement, continually enhancing procedures to align with efficiency targets and the Trust’s wider strategic ambitions.

We undertake more than

1,950
audits each year

We received an
overall score of

98%

in the most recent NHS Cleaning Standard Quality Monitoring Audits (2024)

NTHS catering service