Coming in on time and budget, this was the seven-week refurbishment of a 30 bed Orthopaedic ward that involved coordinating 6 trades and 25 staff. Project managed by Michael Jones, this particular refurbishment involved upgrades to everything from fire precautions to dementia friendly décor and the replacement of the ward’s entire floor. This significant project was considered a great success by all and we are delighted to have been able to minimise patient disruption throughout.

Project Details

Type of Work: Ward Refurbishment
Customer: Ward 33, University Hospital of North Tees
Location: Stockton on Tees
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Taking the time to thoroughly understand the needs of staff and patients, combined with a highly flexible approach during the project itself made for an excellent end result. Staff now have more room to work and patients have a more comfortable environment which aids treatment and recovery. Energy efficiency savings kicked in immediately, infection risk is reduced and the dementia friendly décor is giving patients an increased sense of security and freedom. We were delighted to be able to deliver the refurb under budget and on time. Christina Kemp, Ward Matron said: ‘On behalf of all our staff, patients, and myself, I’d like to thank Michael and the rest of the team. It’s brighter, more cheerful, and more importantly, it has ticked all the boxes for a patient friendly environment. Everyone went above and beyond – the service was first class’

Our Solution

Firstly, it was crucial to fully understand the size of the project and what the desired result was, which we gleaned through a full ward audit and subsequent project plan. Working collaboratively with Ward Matron, Christina Kemp and other key stakeholders, Michael Jones carefully worked with his team of 25 estates experts to deliver the refurb. Michael said: ‘We share the same values as the hospital – patient safety and experience come first.  Our teams are always as flexible and adaptable as possible, working around the needs of the service – be it adjusting work schedules or last minute changes to the brief. We are delighted that we’ve been able to enhance the treatment and working environment for ward 33 patients and staff and look forward to our continued work at the hospital’.

Christina had one main point of contact – making the project as smooth and hassle free as possible for her and her team. All works were completed to fire and asbestos safety standards and included: Energy efficient LED lighting, benching and furniture, power and data points, handwashing and dispensing facilities, grab rails and ceiling repairs and window repairs or upgrades. Where possible, we repaired/preserved or relocated existing fixtures to keep costs down. Fire precautions included the installation of a two-hour barrier in the walls, floor and ceiling as well as upgrades to fire doors and department compartmentation. We also installed over 600m sq of new flooring before redecorating the entire ward to dementia friendly standards.

The highly experienced, fully DBS checked team, all of whom are used to working in sensitive environments included plumbers, electricians, joiners, decorators and engineers. Where appropriate, Michael also liaised with colleagues Graeme Kelly, Assistant Director for Decontamination and Natalie Wintersgill, Assistant Facilities Manager to coordinate the domestic and Portering side of the decant, providing a true end to end solution. Sharon Innes, Ward Hygienist said: ‘It was hard work but very satisfying in the end. We made sure to give it more than 100%, complete the task on time, and walk away knowing we’d completed it to the best of our ability and in the end, it was all worth it!’


University Hospital of North Tees are uncompromising when it comes to patient safety and experience and their pro-active, cyclical ward decant program is paramount in adhering to those values. As part of the regular program it was time to decant and refurbish ward 33, an Orthopaedic 30 bed ward on the busy 7th floor of the main tower block. The hospital decant program includes thorough cleaning and sterilisation too – also provided by NTH Solutions. Working within an agreed time frame and budget, the aim was to improve the treatment and working environment for staff and patients across the entire ward.

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